Question 1

How long is the free trial?

Accepted Answer

30 days, full access to every feature in your chosen plan. No credit card required to start.

Question 2

What types of shops is Auto Tech POS built for?

Accepted Answer

Tire shops, general auto repair, oil change centers, brake & alignment shops, and multi-service automotive businesses. We support single and multi-location operations.

Question 3

Do I need any special hardware?

Accepted Answer

No. Auto Tech POS runs in any web browser — desktop, tablet, or phone. Use whatever devices you already have. For card payments, we integrate with ValorPay terminals.

Question 4

Can I manage multiple shop locations?

Accepted Answer

Yes. Our Enterprise plan supports unlimited locations with per-location reporting, bay tracking, employee management, and a unified owner dashboard across all sites.

Question 5

How does the two-way customer texting work?

Accepted Answer

Your shop gets a dedicated number. Send inspection reports, approval requests, payment links, and appointment reminders via text. Customers reply directly and you see it in real time.

Question 6

What is a Digital Vehicle Inspection (DVI)?

Accepted Answer

Technicians complete a multi-point inspection on a tablet with photos. The color-coded report is sent to the customer via text. They see exactly what needs attention and can approve repairs in one tap.

Question 7

How does billing work?

Accepted Answer

Plans are billed every 28 days (not monthly). No long-term contracts — cancel anytime. Enterprise plans can be customized with annual billing.

Question 8

Can I import my existing customer data?

Accepted Answer

Yes. We support bulk import of customers, vehicles, and product inventory. Our team can help with data migration during onboarding.

Question 9

Do you integrate with payroll systems?

Accepted Answer

Yes. Our Enterprise plan includes Gusto payroll integration. Technician time clock data syncs directly — no manual timesheet exports.

Question 10

What payment processors do you support?

Accepted Answer

We currently integrate with ValorPay for PCI-compliant credit and debit card processing with optional surcharging. Support for additional processors is coming soon.

Auto Tech POS — Customer Portal